Mac Troubleshooting
How to Fix an App That Keeps Crashing on Mac
How to work out why an app quits or freezes, and the fixes in order of risk.
3 min read Updated
Hub · 6 guides
When a Mac misbehaves, the hard part is rarely the fix. It is working out which of five plausible causes you are dealing with. The guides in this hub are organised around symptoms, not settings: what you see, what to rule out first, and what to try next.
We start every guide with the cheapest, least risky checks and only move to resets, reinstalls, or repair visits when the earlier steps have been exhausted. Where a step could cost you data, we say so before you reach it.
Mac Troubleshooting
How to work out why an app quits or freezes, and the fixes in order of risk.
3 min read Updated
What to try when an external SSD won't mount or appear in Finder, from cables and ports to Disk Utility and file-system problems.
3 min read
Why a MacBook loses charge while closed or asleep, and how to track down the cause with built-in tools.
3 min read
Guide
How to work out why an app quits or freezes, and the fixes in order of risk.
3 min
Guide
What to try when an external SSD won't mount or appear in Finder, from cables and ports to Disk Utility and file-system problems.
3 min
Guide
Why a MacBook loses charge while closed or asleep, and how to track down the cause with built-in tools.
3 min
Guide
A structured way to work out whether Wi-Fi drops are caused by the Mac, the router, or interference, with fixes in order of risk.
3 min
Guide
What to check when a MacBook won't charge: the cable, adapter, port, and settings, and when it's a battery or hardware fault.
3 min
Guide
A step-by-step approach to a Mac that won't power on, hangs at the logo, or restarts in a loop, with the key combinations for Apple silicon and Intel.
4 min